hiy baji Privacy Policy
This policy provides a complete and transparent explanation of how hiy baji collects your personal information, what it is used for, and how it is kept secure.
1 Introduction
hiy baji is an online entertainment and betting platform serving users in Bangladesh. We believe you should have full control over your personal information. This privacy policy explains what information we collect when you use our website and app, how it is processed, and what measures we take to protect your privacy.
By registering with or using hiy baji, you agree to the terms set out in this policy. This policy should be read alongside our Terms and Conditions, as both documents govern how your account is managed.
This policy has been drafted in accordance with applicable data protection laws and regulations in Bangladesh. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
2 Data Collection
hiy baji collects information in several ways. The type of information collected depends on which service you are using.
2.1 Information You Provide Directly
During registration and account management, you provide the following information:
- Full name and date of birth (for age verification — confirming you are 21+)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- Your chosen username and password
- Messages sent via live chat or email
2.2 Automatically Collected Information
When you use our website or app, the following information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Your usage patterns — which pages you visited and for how long, which games you played
- Login time, logout time, and session details
- Financial transaction history (deposits, withdrawals, betting activity)
2.3 Information Received from Third Parties
We may receive a limited amount of information through payment processors and identity verification services. This information is used solely for transaction confirmation and fraud prevention.
3 Purpose of Data Use
hiy baji uses your information for specific, legitimate purposes. We do not use your information unnecessarily or without authorisation.
3.1 Service Operations
- To create and manage your account
- To keep logins, transactions, and betting activity secure
- To correctly provide bonus and VIP programme benefits
- To process deposit and withdrawal transactions
- To provide 24/7 customer support
3.2 Security and Compliance
- To ensure account security and prevent unauthorised access
- To detect and prevent fraud, money laundering, and suspicious activity
- To verify user age (21+ is mandatory)
- To comply with applicable laws and regulations
3.3 Service Improvement and Communication
- To improve platform performance and user experience
- To inform you about new services or bonuses (if you have given your consent)
- For resolving technical issues and system maintenance
3.4 Responsible Gaming
We may analyse your playing patterns to identify unusual behaviour, which forms part of our responsible gaming policy. This information is used solely to protect users.
4 Sharing Data with Third Parties
hiy baji does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances described below:
4.1 Service Providers
Payment processors (bKash, Nagad, Rocket, Upay, and bank transfer partners), cybersecurity providers, cloud storage providers, and technology service providers receive only the limited information they need to carry out their work. These organisations are bound by contract and are required to keep your information confidential.
4.2 Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive a session token and betting data to operate their games. This data is used solely for the technical operation of the game.
4.3 Legal Obligations
We may be required to disclose specific information in response to a court order, a lawful request from a government authority, or a requirement under applicable law. In such cases, we will provide only the information that is legally required.
4.4 Business Transfers
In the event of a change of company ownership or a merger, your information may be transferred to the new entity. Even in such cases, the terms of this privacy policy will remain in force.
5 Cookies and Tracking Technologies
hiy baji uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve your experience when using the service.
5.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional cookies: Used to remember your language preference, login details, and interface customisation.
- Analytics cookies: Used to understand how users interact with the site, which helps improve the service.
- Marketing cookies: Used to display relevant content based on your preferences — you can give or withhold consent for these separately.
5.2 Managing Cookies
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the service to not function correctly.
6 Data Storage and Security
Keeping your personal information secure is one of hiy baji's top priorities. We apply industry-standard technical and organisational measures.
6.1 Technical Safeguards
- All data transmission secured via SSL/TLS encryption
- Sensitive data stored on servers (passwords, financial information) is encrypted
- Regular security audits and system monitoring
- Unusual login attempts on accounts are automatically detected and blocked
- Two-factor authentication (OTP) supported
6.2 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information — particularly financial transaction records — may be retained for a set period to meet legal obligations.
6.3 Response to a Data Breach
If a security breach occurs and it affects your information, we will notify you as quickly as possible and guide you on the protective steps to take.
7 Your Rights Regarding Your Data
As a hiy baji user, you have certain rights over your personal information. You can contact us at any time to exercise these rights.
7.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a full data report.
7.2 Right to Correction
If any of the information we hold about you is incorrect, you can request that it be corrected. General information can be updated directly in your account settings; for sensitive information, please contact customer support.
7.3 Right to Deletion
In certain circumstances, you can request that your account and associated information be deleted. However, information that must be retained for legal reasons — such as financial transaction history — may not be possible to delete.
7.4 Right to Restrict Processing
You can request that we stop using your information for marketing communications or non-essential analytics. We will action this request as quickly as possible.
7.5 Right to Portability
You can request a structured, machine-readable copy of the information we hold about you.
8 Minors' Privacy
All hiy baji services are strictly for individuals aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.
Age verification is mandatory at the time of registration. If we later discover that a minor has been using our services or has provided information, that account will be closed immediately and the collected information will be deleted.
If a parent or guardian believes their child has registered on our platform, please notify our support team. We will take immediate action.
9 Changes to the Privacy Policy
hiy baji may update this privacy policy from time to time. This may be necessary due to changes in the scope of services, adoption of new technology, or changes in applicable law.
If any significant changes are made, we will notify you by email or through an in-app notification. Continued use of our services after a change will be taken as your acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the current version of this policy. We also keep archived versions of previous editions, which are available on request.
Alongside this policy, you can find more information about the company's goals and values on our About Us page.
10 Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact the hiy baji customer support team:
- Live Chat: Available 24/7, support in Bengali and English
- Email: [email protected]
Our support team is always ready to help you in both Bengali and English. You can also visit our FAQ section for answers to many common questions.
For data protection complaints, we aim to respond in writing within 30 business days.
Your information is protected, your game is safe
At hiy baji, your personal information is secured through SSL encryption and a strict privacy policy. Create an account safely and enjoy our full range of services.