For ages 21+

hiy baji Responsible Gaming

Entertainment is truly enjoyable only when you play within your own limits. hiy baji is always by your side — to make sure you stay well and safe alongside the fun.

21+ Age Requirement

24/7 Live Support

Self-Exclusion Feature

See gaming as entertainment

Playing on online betting and casino sites is a leisure activity — not a source of income. hiy baji believes responsible gaming means making your own decisions: how much time you spend, how much money you set aside, and when to take a break.

Our Terms and Conditions clearly state that every user is encouraged to play within a set budget. Going beyond that budget turns gaming from entertainment into stress — and that is where problems begin.

hiy baji is committed to creating an environment where every player stays safe. For that we have automatic limit-setting tools, a self-exclusion option and a round-the-clock support team. Your account information is kept fully secure in accordance with our Privacy Policy.

If you have any doubts or want direct answers to specific questions, our FAQ page has answers to common questions. Beyond that, you can reach us on live chat at any time.

Age limits are strictly enforced

Tools to keep yourself in control

hiy baji gives you several practical tools to keep your gaming habits in check. Use them to maintain healthy gaming habits.

Deposit Limit

Set a limit on how much you deposit per day, per week or per month. Once a limit is set, it takes effect immediately.

Session Time Limit

Decide how long you will play in one sitting. When the time is up, the session ends automatically.

Self-Exclusion

Contact the support team to temporarily close your account for a set period — such as 7 days, 30 days or longer. Your account will not be accessible during this time.

Loss Limit

Set a loss limit so that you cannot place further bets once you have lost a specified amount.

Reality Check

At regular intervals a message will appear showing your session time and spending — this helps keep you aware.

Cooling-Off Break

Take a 24-hour break to clear your head. No bets or deposits can be made during this time.

Warning Signs of Problem Gambling

Certain signs indicate that gaming has gone beyond the bounds of entertainment. If you notice these in yourself, it is important to seek help.

Chasing Losses

Placing bet after bet to recover a loss is one of the main warning signs of a problem.

Withdrawing from Family and Work

Spending more and more time gaming while losing interest in family, friends or work is a dangerous habit.

Spending Beyond Your Budget

Using money set aside for essential expenses or borrowed money for betting can cause both financial and mental strain.

Other signs to keep in mind

Starting to play without any plan and being unable to stop.
Feeling restless or irritable when not playing, with gaming constantly on your mind.
Hiding how much you are playing from family or friends.
Playing for long stretches in place of sleep or meals.
Getting upset after a loss and placing more bets out of anger or frustration.

Some habits for healthy gaming

Follow these simple rules and gaming stays within the bounds of entertainment.

Set a fixed budget before you start playing and stop when it runs out.
Keep essential living expenses — rent, food, education — separate from your betting money.
Do not play when you are tired or emotionally upset.
Think of each bet as the cost of entertainment — not as a guaranteed win.
Take regular breaks, spend time with family and pursue other hobbies.
Never bet after drinking alcohol or using substances — your judgement is impaired.

Get help from the hiy baji support team

Channel 24/7 Live Chat — connect instantly via the button at the bottom right of the site

Email [email protected] — write your issue in detail and receive a prompt reply

Language Bengali and English — talk to us in your preferred language

Hours Active seven days a week, twenty-four hours a day

More sources of help

Not just hiy baji support — family, friends and professional counsellors can also be there for you.

Ask family for help

Open up to a trusted family member about the problem. Family can provide the closest support and it is easier to find a solution together.

Professional Counselling

A mental health professional or behavioural counsellor can help you overcome a gambling problem effectively. This service is available through the mental health departments of various hospitals in Bangladesh.

hiy baji Support

Write to us on 24/7 live chat or by email. We will assist you with any step — self-exclusion, setting limits or closing your account.

If you want to permanently close your account

If you feel you need to stop playing permanently, let our support team know by email or live chat. We will permanently close your account and make sure it cannot be reopened in the future. We will fully support you in this decision.

Common Questions — Responsible Gaming

Here are answers to the most frequently asked questions about responsible gaming.

Go to your account settings and set a deposit limit under the "Responsible Gaming" option. Choose daily, weekly or monthly — whichever works for you. If you need help, reach out via 24/7 live chat.

Once self-exclusion is active, your remaining account balance will be handled according to the applicable rules. Contact the support team by email for full details — they will walk you through the entire process.

Your account is for the registered user only. If anyone else uses it, the responsibility is yours. Keep your password private and always log out after playing. Make sure that anyone under 21 cannot access your account.

No. While self-exclusion is active, all promotional communications and offers to your account are paused. This period is set aside entirely for your recovery.

If you are spending beyond your budget, repeatedly playing to chase losses, hiding it from family, or feeling restless when you are not playing — these are signs that it is time to seek help. Read the "Warning Signs of Problem Gambling" section on this page carefully.

Yes. Our 24/7 live chat and email support are available in both Bengali and English. Talk to us in Bengali about responsible gaming, self-exclusion or any other matter — we are always ready to help.

Visit these pages for more information.